We’re so excited to announce the newest member of our leadership team, Michael La Guardia. Michael joins us as Vice President of Customer Success overseeing our customer success team—and he couldn’t come at a more perfect time for WePay and our customers.
Over the past five years, we’ve been fortunate to process transactions for more than 250,000 customers, over 300 partners and millions of end-users. Our relationships with these customers and partners, and the experiences they share with us, continues to inform the evolution of our payment platform to be better, smarter, and more efficient at every turn.
Enter Michael. Michael is a seasoned veteran in the industry with over 30 years of experience leading teams in customer service satisfaction and technical support in Silicon Valley. His resume is long and full of really impressive roles within some of the Valley’s most distinguished companies. But what really got our attention—and what makes him a perfect fit for where WePay and our customer are heading at this very moment—was his pivotal role at LiveOps. Michael was one of the earliest team members at LiveOps and built the company from 5 employees over a drug store in Palo Alto to a global crowd sourced and SaaS call center company with over 300 employees and 20,000 agents. He will be instrumental in helping us integrate best practices into our overall partner and customer experience.