New blog, new American Express requirements… and more

July 25, 2015 Payments
Jeremy Milk
By Jeremy Milk, Head of Marketing
Jeremy Milk
By Jeremy Milk, Head of Marketing

We’re beefing up the WePay blog so it can better serve you, by curating more helpful information from the world of platforms and payments, providing additional depth on protecting against risk, and bringing in more product and customer success updates too. Please be on the lookout for all of this, from more WePay team members and even customers too. And please don’t hesitate to share your feedback.

Today we kick off the expanded blog coverage with two not-so-exciting but important product updates from Director of Product, Craig Zarmer.

1. New American Express requirements

In response to changing rules from American Express, WePay is making some changes to your merchant boarding experience. The new rules mandate that merchants provide all the information required under “Know Your Customer” (KYC) rules before they can accept Amex payments. This means that if your merchants start accepting payments before they’ve filled out their KYC information, they won’t be able to accept payment by Amex. They can still accept payment by Visa, Mastercard, Discover, JCB, and Diners Club right away – but they will need to complete KYC before they can accept Amex. As soon as a merchant’s KYC is complete, Amex will automatically become available as a payment option at checkout. This change now goes into effect October 15, 2015.

Update 4/6/2015: American Express has recently overturned this decision, which means your users can now accept Amex card payments before they have completed KYC, similar to other card brands. Collecting KYC data continues to be required for payout.

2. Restrictions for PR and USVI

Effective October 31, 2015, in accordance with card network rules, WePay will discontinue support for merchants domiciled in Puerto Rico and the US Virgin Islands. This means that no new merchants with an address in PR or VI will be able to use the service. WePay will also disable the accounts of any existing merchants in these territories.

Additionally, persons stationed at US military bases must provide a legal address within the 50 states or Washington, DC. We cannot accept APO / FPO addresses.

These changes will be reflected in our Terms of Service and in the KYC flow, where PR and VI will be removed from the list of states.

Unless you explicitly request otherwise, WePay will send notice via email to all affected merchants on September 30, 2015 that their accounts will be closed and refunded on October 31. The KYC flow will be updated to remove PR and VI at the time of notice.

Depending on the language you use in your website and UX, you may wish to update wording to ensure clarity that WePay’s US coverage is for the 50 states and Washington, DC.

If you have any questions about the upcoming changes or why we’re making them, we are here to help. Please reach out to us at if we can assist in any way.

About the author

Jeremy Milk

Jeremy Milk, Head of Marketing

Jeremy is WePay's head of marketing. Earlier, he held marketing and product leadership roles for Intuit QuickBooks, where he got hooked on fintech, and The Clorox Company. He's also a die-hard UNC basketball fan.

More blog posts by Jeremy Milk